Exchange Policy

At Retrowear, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, we offer an easy exchange process to ensure you get exactly what you need.

1. Eligibility for Exchange

  • Items are eligible for exchange within [2] days of the delivery date.
  • To qualify for an exchange, the item must be unused, unworn, unwashed, and in the same condition as when you received it. It must also be returned in the original packaging with all tags and labels attached.
  • Sale items or items marked as Final Sale are not eligible for exchange unless defective or damaged.

2. Exchange Process

  1. Initiate an Exchange:

    • To request an exchange, contact us at [retrowear8@gmail.com] within the eligible time frame, providing your order number and reason for the exchange.

  2. Return Instructions:

    • We will provide you with a return authorization and shipping instructions. Please return the item using a trackable shipping method for your protection.

  3. Processing Time:

    • Once we receive and inspect the returned item, we will process your exchange. This typically takes [3-4] business days from the time we receive your item.

  4. Replacement Item:

    • We will send out the replacement item once the original product is received and inspected. Shipping times for the replacement product may vary depending on your location.

3. Shipping Costs

  • For Domestic Exchanges: We offer free exchanges for domestic orders. We will cover the return shipping and send your replacement item at no additional cost.
  • For International Exchanges: Customers are responsible for return shipping costs for international orders. Shipping fees for the replacement item will also apply.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Insert Contact Email]. We will work with you to replace the item at no additional cost.

5. Exceptions

  • Items that do not meet the eligibility requirements for exchanges (such as worn, washed, or altered items) will not be accepted.
  • Personalized or custom-made items cannot be exchanged unless they arrive damaged or defective.

6. Contact Us

For any questions or concerns regarding exchanges, feel free to contact our support team at:

Retrowear
[retrowear8@gmail.com]
[+ 92 300 2322664]



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